Key Performance Indicators

• What are Key Performance Indicators?

• Which KPIs matter to you?

• How do you apply the results to your donor development efforts?

Donor Retention

• Are you thanking your donors enough?

• What are LYBUNT and SYBUNT?

• How well do you know your donors?

New Donor Acquisition

• How do you find new donors?

• Do you have a new donor welcome packet?

• How much should you invest in new donors?

Technology

• Do you need a donor database?

• Which email platform is best for your organization?

• What dates should you include in your development plan?